Game not starting in Browsers

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Game not starting in Browsers

In both IE and Chrome the game will not start, first I get the splash screen with a yellow progress bar, and then the one with a percent loaded readout, once the readout reaches 100% the game just goes black and does not do anything. I don't even get to the main menu.

Hey mate! Did the online game version worked for you before? If yes, did you changed resolutions recently?

You can try finding the game save folder:

http://bluebottlegames.com/main/node/762

and delete file called " nsPrefsv1.sol " that you'll find there. It's a preferences file and deleting it should reset all options to default. Maybe that will help.


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Hey DraconisFeral,

Did Kaaven's suggestion help at all? Sometimes, after changing resolutions to something really big, you'll end up just seeing the corner (black border) in the embedded Flash plugin area on the webpage. The title music would be playing here, assuming it hadn't been muted and the volume is on.

If that's the case, the link Kaaven provided should help you find the save game/settings file created by NEO Scavenger. Deleting that file will reset the game to 800x450, which should fit in the plugin space.

Another option is to try loading the stretchable window version of the game, linked above where you normally find the embedded Flash version. The stretchable version loads the same file, but the window can be expanded to show more.

Let us know if you have any luck, or any more info. Hopefully, we can get you back up and running soon!

Dan Fedor - Founder, Blue Bottle Games

Deleting the preferences file did not help, and both versions just give me a black screen after the two Blue Bottle Games presents ... loading screens. The desktop version does work though.

One other possibility is that your version of the Flash plugin is out-of-date. When you visit the following page, which version does it show?

http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Mine is listed as 11.7.700.225, though there appears to be a newer 11.8 available now. In my experience, having an older Flash player sometimes causes black screens. Perhaps this is the case for you?

Dan Fedor - Founder, Blue Bottle Games

Updating flash to 11.8 from 11.7.700.224 did not help, thank you though

Hm, I'm running out of ideas. Could it be memory? How much ram does your PC have, and which OS does it use? In theory, I think limited memory will just mean slow speeds as it uses virtual memory.

Oh wait, could it be caching? Is it possible that your browser has cached an old version of the swf file? If that were the case, the older version engine would be loading newer data that doesn't match the game.

When was the last time the browser version worked for you, and when was the first time it didn't?

Dan Fedor - Founder, Blue Bottle Games

My computer has 4 Gb ram and is running Windows 7 Home Premium SP1 64 bit. I have tried clearing the cache in both IE and Chrome. There was a half hour gap between when the browser version and when it stopped. I can't remember the date off hand. I also tried virus scanning my computer, other flash games and movies do work.

It's a pity the title screen is where it breaks, as that's where the version info is printed. I'm actually going to add the version info to the loading bar screen now. It won't help this occurrence, but maybe it'll help future issues.

I'm still suspicious of caching, based on the symptoms. It sounds like the Flash file is loading data ok if it reaches 100%, but then chokes on it when it starts processing it. A client/server mismatch is the usual culprit. And in my experience, caching is a fickle thing, rarely to be trusted :)

If you don't mind trying, I've noticed that Chrome often won't load a newly uploaded file until I've ctrl+F5 refreshed the page three times. If you try that, does anything change?

Otherwise, I'm down to grasping at straws. Is there another machine you can try the page from? Maybe we can isolate it to a certain machine, or verify that it's on the server-side?

Dan Fedor - Founder, Blue Bottle Games

Before I saw your reply, I had done a factory restore on my comp. Browser based is now working again.

Forget about clearing the cache. You nuked it from orbit :)

I'm glad to hear it's working again, however. Hopefully, you don't have to do this every time!

Dan Fedor - Founder, Blue Bottle Games

Factory restore was to get rid of a spyware infection avast and malware bytes both couldn't find. It was really slowing my internet connection.