Unable to retrieve image while launching

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Unable to retrieve image while launching

Hello everyone.

I urgently request assistance with a problem I am facing which prevents me from playing.

When I start the game, during the loading process, I get this error from the start-up log and it stops at 33% : Error: Unable to retrieve image : ItmSWLaptopGPS.png row: 278.

I tried to de-install and re-install it as well as checking the integrity of the game datas with Steam several times, without results.

My game version is the v1.15/6/2017 which I am almost sure it is the latest, I remain available for any further details.

Thank you in advance.


Hey Pathfinder,

There have been a few instances of players unable to load the game, and using Steam to handle files (remove/reinstall the game, check integrity) didn't work.

You might want to try manually deleting the game folder from Steam, and then having Steam re-download and install for you. I'm unsure if Steam is trying to be clever behind the scenes and maybe missing a file, but this trick works for many.

Let me know if that makes a difference!

Dan Fedor - Founder, Blue Bottle Games

Hello Dan Fedor and thank you for your quick reply.

I will do the necessary things according to your advises, I will keep you in touch with the results.

By the way I noticed later on that there were other topics reporting for the same issue, I really apologise for creating another redundant discussion.


Hello again.

I would like to thank you for your help because it worked and my problem is solved, I'm currently playing the game finally.


Glad to hear it worked! And thanks for letting me know. It is always useful to know if certain solutions work, in case others have the same problem. Enjoy!

Dan Fedor - Founder, Blue Bottle Games