Steam / v 1.151/6/2017 - Game won't start

8 posts / 0 new
Last post
#1
Steam / v 1.151/6/2017 - Game won't start

Hey there,
thanks for your support, greatly appreciated! Sadly, I couldn't find a solution in the forums, so I thought I'd ask directly for help.

First the info you requested straight away:

Version Number: v 1.151/6/2017
Version: Steam, downloaded
Operating System: Windows 10 (64-bit)
Issue: Whenever I start the game, it seems to load up to 100%, then the screen turns black and the mouse changes to a blue-ish arrow. Seconds after, the game crashes. The game also starts in window mode, if that helps.
I already tried:
- Reinstalling the game
- Running it as Admin
- Different compatibility settings
- Going for the Beta
- Updating my drivers and stuff

It shouldn't be an issue with my Ram, as I have more than enough. My CPU is an i9-7900x, if it matters at all. My GPU is a GTX 1080 Ti and I am using 3 displays, one in portrait-mode.

Apparently, at least according to the loading screen, I should be able to post the logs into a text editor, but that's not working, either.

If you could point me in the right direction or need more info, I'd greatly appreciate it.

Kind regards,
Phayn

Hi Phayn,

Sorry about the trouble loading the game! I'm a bit rusty on how to troubleshoot this (been a few years), so please bear with me as I wipe away the cobwebs in my memory.

One thing which could be to blame is some video or other setting the game has, which would probably kick-in when the loading screen ends and the main menu shows. E.g. fullscreen vs. windowed, resolution preferences, volume, etc.

If you clear out all saved data from the game's Flash folder, does that help? The Flash folder is the same place as the save files (this post explains more):

https://steamcommunity.com/app/248860/discussions/2/648811852284474523/

Let me know if that makes a difference!

Dan Fedor - Founder, Blue Bottle Games

Hi Dan,
sadly, I don't have a savegame, so there is nothing in the NeoScavenger.exe folder in Appdata. I tried deleting the folder altogether, didn't make a difference, either.

Is there something else that comes to mind? I've enjoyed playing the game a couple of years ago and wanted to get back into it.

Kind regards,
Phayn

Hmm. Just out of curiosity, did the Appdata folder get generated again once you launched the game? I'm wondering if there may be more than one. (Sometimes Flash regenerates the SharedData folder with a different random key/path.)

And I think you're right that your machine shouldn't be struggling with it. I don't think it's lack of hardware or horsepower.

I've never tried launching it on a portrait mode monitor. And there's a tiny chance that could be it? It'd surprise me, though.

It's also weird that you don't at least get log text in your clipboard. The game basically writes to the clipboard as it loads, so you can paste the log output into a text file. (Flash can't really create files on-the-fly.)

What if you try this:
1 - Open a text editor
2 - Switch to Steam
3 - Launch NEO Scavenger
4 - Immediately alt-tab back to the text editor.
5 - Keep hitting ctrl+v to paste.

Do you get anything by doing that?

You might get incomplete logs, but maybe enough to give us a clue.

Dan Fedor - Founder, Blue Bottle Games

Hey,
I just found the issue. But first, to answer your questions:

1. The folder didn't get recreated.
2. It's launching on my main monitor, not the portrait one.
3. I literally get no logs whatsoever.

What I found is that the game can't handle my best headphones. I swapped yesterday evening to a worse pair for talking to someone and the game launches that way, once I change to my usual headphones, it crashes.

So, I guess I just have to bear with suboptimal sound while playing.

Regardless, thank you very much for the time you have invested!

Wow! That was unexpected.

I mean, it's good news that you found the culprit! But I would've never guessed, and I have no idea why an audio output option would affect the game in that way.

What type of headphones are they, out of curiosity?

Dan Fedor - Founder, Blue Bottle Games

It's the Audeze LCD2C with the Kardas Tone Board. They are comparatively high quality and I use them with 384000 Hertz (basically higher-end studio quality). I vaguely remember to have heard about how that could cause issues with some things, but never encountered one before.

I also wouldn't have considered that AT ALL. Let's be honest, something like that is only figured out by dumb luck, isn't it? I found it much more likely that my portrait mode was the issue, as I had that problem before with Ni No Kuni 2, but this time around, it wasn't.

If you'd like any more info for future references, ask away, I am happy to provide it!

Hmm. I guess that might actually make sense. Looking at some of the other 384kHz crash search results, I have a hunch it could be related to bitrates too fast for old software to handle. E.g. maybe Flash doesn't play nice with 32bit audio?

In any case, thank you again for sharing your results! It helps that inevitable future person who is sifting through the posts from the ruins of our society, trying to understand why their app is crashing :)

Dan Fedor - Founder, Blue Bottle Games