Purchase problems

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Purchase problems

I bought the full game on my android phone and for some reason it's not actually letting me save or anything like that, every time I close the game down I have to start again. It also doesn't let me past the demo boundaries


Hi Lillyevergarden,

I apologize for the issues with your purchase. There are a few things we can try, but it's usually best to first verify Google Play sees the order normally. The rest of these steps won't make a difference if the order is missing from the "History" page.

If you open Play Store on your device, tap the menu (three horizontal lines near "Google Play" search field), then scroll down to "Account" and tap that, there should be a section called "Order History."

If you don't see NEO Scavenger on that list, you'll have to log out of Play Store and log back in with the account that made the purchase.

If NEO Scavenger does appear in the order history, try performing the following steps (in this order):

1 - Verify that your wifi is enabled, and that you have internet access.
2 - Force-stop NEO Scavenger in your device's settings->manage apps.
3 - Shut down your device, then restart it.
4 - Launch NEO Scavenger.

Sometimes this is all that is required. But if you still see the "Full Version" button on the title screen, try tapping "Full Version." This should force the app to try and re-authorize on your device.

If that doesn't work, we can also try clearing the app's data. This unfortunately deletes save files and settings, but can cause the app to refresh it's Full Version check.

1 - Open Settings, by tapping the cog icon in your notification bar.
2 - Find Storage and tap it.
3 - Search for NEO Scavenger (usually under Games).
4 - Tap "Clear Cache."

Try launching NEO Scavenger again, and see if that helps. If not, you can also try both "Clear Data" and "Clear Cache."

If that doesn't work either, there may be a more serious issue. And it might just be simpler for me to issue you a refund. We can begin that process at any time you wish.

Let me know if any of the above helps!

Dan Fedor - Founder, Blue Bottle Games

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