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Sorry for the delay in responding. I didn't notice this post until now. (And FYI, I've moved it into the tech support subforum for the game instead of the website, since this appears to be a game issue.)
Is this still happening for you? And if so, can you tell me a bit more about your setup?
1 - Are you using the mobile or desktop game?
2 - Which OS are you using, and what version? E.g. Windows 10, iOS 8, etc.
3 - Which version is listed on the game's loading screen? (Below the BBG logo.)
Once I know those things, I can narrow down the questions to ask to hopefully get it working for you.
Dan Fedor - Founder, Blue Bottle Games